Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pcastillo0386@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pcastillo0386@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pcastillo0386@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

VP Tax Pros

Effective Date: 2/14/2026

VP Tax Pros provides professional tax preparation and consulting services. We do not sell or ship physical products.

Because our services are professional and customized, the following refund policy applies:

1. No Returns

As we do not sell physical goods, returns are not applicable.

2. Refund Policy for Services

Fees paid for services are generally non-refundable once work has begun.

Refunds may be considered only under the following circumstances:

The service was paid for but no work has been started.
A duplicate payment was made.
An administrative billing error occurred.

Refund requests must be submitted in writing within 7 days of payment.

3. No Guarantee of Refund Amount

VP Tax Pros does not guarantee:

A specific tax refund amount
The approval of tax credits
The timing of IRS or state refunds

Refunds issued by the IRS or state tax agencies are outside of our control.

4. Client Responsibility

Clients are responsible for providing complete and accurate information.

No refunds will be issued due to:

Incomplete documentation
Incorrect information provided by the client
IRS adjustments based on client-provided data

5. Service Satisfaction

If you are dissatisfied with our services, please contact us immediately. We are committed to reviewing concerns and resolving issues professionally.

6. Contact Information

For refund inquiries, please contact:

VP Tax Pros
Email: perla@vptaxpros.com
Phone: +1 310-994-5361